Refund & Cancellation Policy

Effective date: October 29, 2026

This policy explains how cancellations and refunds work for subscriptions to membership platforms operated by Nova Lova LLC.

Cancellation

• You can cancel your subscription at any time from your account settings or by contacting us.
• When you cancel, your subscription will not renew for the next billing period.
• You keep access to paid content until the end of the period you have already paid for.

Refunds

Because memberships provide immediate access to digital content, payments are generally non-refundable once the billing period has started. However, we want you to be treated fairly. We will review refund requests on a case-by-case basis and may issue a refund where:

• You were charged in error or charged more than once for the same period;
• A technical fault prevented you from accessing the Service for a significant part of the period; or
• A refund is required by applicable consumer-protection law in your jurisdiction.

Chargebacks

If you have a billing concern, please contact us first — we can usually resolve issues faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

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